What can I do if I have concerns about a registered psychologist?
The College of Psychologists of British Columbia is responsible for protecting the public interest by regulating psychologists. A significant aspect of protecting the public is investigating complaints related to a psychologist’s practice and conduct. Concerns about business practices and billings might better be handled by speaking with your psychologist. In fact, this is often a good first step as you attempt to resolve your concern. It is also important to note that the College isn’t able to intervene in matters that are before the courts, such as custody and access or medical compensation litigation. You should also understand that the College is not able to award financial damages as part of the complaint investigation process
How do I make the College aware of my concerns?
You may inform the College of Psychologists of your concerns by telephone or in writing. When you contact us, you can describe your concerns. During the discussion, the College’s processes will be explained to you. For some people, a brief discussion alleviates concerns and individuals may decide not to proceed with a written complaint. Concerns often arise because of misunderstandings or misinterpretations, while others are caused by genuine errors. Simple misunderstandings can often be resolved using informal resolution, but some matters require investigations and further follow-up by the College. In the event you wish to file a formal complaint, you will need to submit a written letter of complaint. To help you communicate your concerns, the College has developed a form to assist you in explaining the nature of your complaint. This form is available by request from the College office or downloadable below.
Downloadable forms:
Complaint Brochure – PDF VERSION OF INFORMATION RELATED TO MAKING A COMPLAINT
Complaint Form - COMPLAINT FORM WHICH MAY BE USED TO SUBMIT A COMPLAINT ABOUT A REGISTRANT OF THE COLLEGE OF PSYCHOLOGISTS OF BRITISH COLUMBIA
The complaint process is an important part of ensuring quality and accountability in the provision of psychological services in British Columbia. Thank you for bringing your concerns to the attention of the College.
